Frequently Asked Questions

Radbit is an all-in-one enterprise platform for Zimbabwean SMEs. It combines AI-powered tools, business guides, invoicing, tender management, and compliance tracking in a single dashboard.

Click 'Get Started Free' on the homepage. You will need your email, business name, and industry. Registration takes about two minutes.

Yes—Radbit has a Free plan with core tools. Paid plans (Growth, Tender Starter, Pro, Enterprise) unlock advanced features, team seats, and priority support.

Yes. You can upgrade or downgrade anytime from your billing settings. Changes take effect at the start of the next billing cycle.

Radbit includes an AI Mentor for business advice, a VAT calculator, a business name generator, pillar guides on registration and tax, tender tracking, invoicing, and document management.

The AI Mentor answers business questions using models fine-tuned for Zimbabwean regulations, tax rules, and market conditions. It is available on paid plans.

Radbit is a web-based platform optimised for mobile browsers. A native mobile app is in development.

Yes. Data is encrypted in transit (TLS 1.3) and at rest (AES-256). We follow industry-standard security practices and undergo regular audits.

Data is stored on Google Cloud servers. We comply with Zimbabwe's data protection regulations and applicable international standards.

We do not sell your data. Limited data sharing occurs only with service providers essential to platform operations (e.g., payment processors), under strict data processing agreements.

We accept Visa, Mastercard, EcoCash, PayNow, and bank transfers. All prices are in USD unless otherwise indicated.

Yes. EcoCash is available as a payment method at checkout.

We offer a 14-day refund on annual plans. Monthly plans can be cancelled at any time and will remain active until the end of the billing period.

Your account will remain accessible during a short grace period. If payment is not resolved, access to paid features will be paused until the balance is cleared.